Customer Testimonials
I bought several knives from your company over about 20 years, and never had a complaint with knives or quality. I loved most of them, that CIA-type double-edged boot knife was a winner in my book. I did have a tussle with a Bird & Trout knife that had a very thin blade. I kept stabbing myself through the sheath. When I talked to A.G., he said send it back for a refund so I did. No problem, happy customer. I have bought from Dozier and Keith Murr for many years, you carry quality products. Over the years, I have mentioned A.G. to Hunters and Outdoors men and we all agree, keep it up!
Douglas, W. Kemp, TX
Your customer service is great! I bought the Canal Street Corn Husker. I wanted special shipping via Fed-x , no signature, and OK to leave on my porch. Went perfect. Package came on time as promised. Packing was equal or better than any I have seen. Your rates for expedited deliver ( 3 days or so ) are very reasonable. Most important, the knife is a real beauty!! Your catalog was right, very pretty and unusual handle. I like A.G. Russell and will be doing more business in future. Shipping now works according to my preference (NO USPS). Overall you folks are an 'icon' in the industry... and carry quality products not available through other online vendors and your prices are competitive too... so if we were giving grades, I say you merit an 'A'.
Peter, G. Elk Grove, CA
I just got A.G. Russell Gentleman's Frame Lock Folding Knife. I like it overall so far. I wanted a titanium frame knife at a reasonable price and this knife is that. I like the blade and the frame-lock design. The deep pocket clip does not work as well as I would like because the clip's screw is not flush with the scale. Which is disappointing because I prefer this method of carrying the knife.
Frank R. La Grange, TX
I ordered a Curved Regular Jack Zulu Spear Blade (now discontinued) and after a couple days noticed the blade moves when closed. I sent it back and in little over a week I had it back. Outstanding turn around. I cannot wait to order another knife. Oh, the knife was made beyond belief. Fit and finish is beyond belief. Especially considering the price. A.G. Russell rocks.
Nathan M. San Antonio, TX
The Ultimate Pen Knife is clean, simple, and a real knife.
Bob Dozier St. Paul, AR
I enjoy your company, catalogs, print & internet, notes from A.G. and everything about A.G. Russell. I am a small customer from back in late 70's-early 80's and just read your note about Hen and Rooster and felt like I just needed to let you know about how I feel. I am pretty sure that Goldie gets the credit for the art work, and even though sometimes I cry and moan to myself thinking shipping is too high, every print catalog makes me feel like a kid at Christmas and I want one of everything. I live in Texas and was working in Arkansas way back then and didn't really know who you were at the time, but I bought a kitchen knife and stone and gave it to my friend for his wife to use in the kitchen. With all my moving around I didn't see him real often, but he always told me that was the best knife he had ever owned. After his wife died the first thing he would say to me whenever I would see him was, 'Remember that knife you brought me from Arkansas?'
Mack M. Gilmer, TX
I purchased the Roper Ozark Drop Point Hunter. It is inexpensive and surprisingly solid. The antler crown guard obstructs the sheathing of the blade. The frog approach is interesting, but forces the handle too far away from the body to be secure. I think this maker has promise, and would like to see more products from them.
Dave, G. Merrimack, NH
After receiving a recent order, I want to commend A.G. Russell on a number of levels. First, it is absolutely refreshing to call you and have a real-live, courteous human answer the phone. Orders are processed promptly and professionally, and with no infuriating dealing with an automated telephone system. Recent orders have been shipped 'lightning fast' with on-line tracking and reasonable shipping fees. Whether the item is one of your AGR branded items, or a knife made by another maker, it is always top quality, as described, well-priced, and usually exceeds expectations. What's not to like?
Jim S. Port Orchard, WA
Thank you A.G. Russell for promptly answering my question. All items I have purchased from the A.G. Russell Company in the past have always been as described, carefully packed, shipped promptly and arrived safely. For the most part, these have been working items for daily use. Fit and finish has always been exceptional. The A.G. Russell Shopmade Bowie I purchased fully met all of my expectations. A dazzlingly beautiful thing. It was purchased as a memorial gift to a good friend when his father passed away recently. I had the blade engraved with his father's birth and death dates. As always, this was a most satisfactory transaction with the A. G. Russell company. I will look forward to more suitable purchases from the A.G. Russell company in the future.
Edward, B. Albany, GA
Your customer service was wonderful! The lady who took my order was very pleasant. I was surprised to hear a thump on my porch to find the knife had been delivered already. The knife is the Randall Model 1 Fighting Knife with a 6" blade and stag handle arrived in perfect condition. I have always wanted a Model 1, and to find it in the Cutting Edge catalog at a great price was amazing. I can't wait to see what I find in the next catalog. I was totally pleased with how I was treated in my dealings with your company. Thank you so much.
Darrell S. Afton, TN
Fantastic customer service. I had a couple question about shipping to Canada. Amy and Judy both answered my questions and were very friendly and professional. This is my first time doing business with AG Russell. And I would confidently do so again!
Matt K. Kitchener, ON (Canada)
The Viper Evolution was Perfect! Great lines, sits well in the handle, great functionality, terrific value. Holds it own against a hand made knife. I have also bought several of your Fox Champagne Sabers; great gifts! They were used at weddings creating great "Wow!" moments.
Geoffrey F. Glastonbury, CT
I have talked with at least four different customer service representatives, and that is the reason I'm taking the time to send this message. I have never delt with such helpful and knowledgable group of folks. These people represent your name and you should be so proud of the job they're doing. I was truly impressed and felt compelled write this.
Tom O. Kinnelon, NJ
I bought the A.G. Russell Small Dozier. What a great knife! I use a knife all day on the water and this one will be great.
Peter T. Weston, CT
Good size, not to big. Nice weight and well made! I could not be happier.
I received my Sea Scorpion today. Wow fit and finish perfect. Ease of opening perfect, the blade flips right out. Lanyard hole, pocket clip, and an extra clip I guess so you could mount it at the other end where the Marlin spike is; both blade and the marline spike use the frame lock style. Great value for the money. Cool factor is 10+ but A.G., your name is so tiny, I wish it was bigger on the blade.
Craig B. Trenton, Maine
Rereading your guarantee in the latest catalogue inspired me to write. Your products are of such quality that one is hard pressed to put it to a test. I did lose a Dozier folder (very expensive) but that can hardly count. I bought your very first One Hand Knife (newest version) when it first appeared in the catalogue. Believe it or not, I once skinned a grizzly bear with it. The checkering has worn smooth on the brass stud, but it can still be opened satisfactorily.
Dick S. Anchorage, Alaska
It has been a pleasure to watch your company grow and to have a few of your fine products.
Sincerely,
Just received my Black Dragon and wanted to tell you how pleased I am. I saw this knife in a review in Blade magazine and thought that there was no way it could be as good as they had reviewed it. Boy, was I wrong. This has to be one of the best $45 dollar knives I've ever bought. The weight is great, the handles, even being as thin as they are give a good grip and the blade size and shape are about perfect for me. Shaving sharp out of the box. Good even grind. Blade well centered in handles. Came with two pocket clips, but I think I will stay with the one that came on it. Gives an extremely deep carry, cant see anything but the clip in the pocket. Blade opening is a little stiff right now, but it is already getting smoother. Think I will wait a bit before I loosen it. Would maybe have liked to have a blade stop, but for anything all of us warehouse commandos need a knife for, it think it will be more than sufficient. I still can't believe this is only a $45 knife. If I had seen this in a store in person I would have gladly paid half again that much and thought I was getting a bargain. I have a couple of A.G. Russell knives I got a long time ago, I think they were called One Handed Knives. They have a stainless handle with the lock integral to the handle (newest One Hand knife version has scales and titanium). Back then, I couldn't afford much, but I got these because I thought they were really cool. Still think they are. I don't know why I forgot about you guys, but I know I'm going to have to start keeping a closer eye on A.G. Russell knives from now on. If you can turn out a knife like the Black Dragon for $45, I can't wait to see what you do next. Again, please accept my sincere apologies for losing track of you guys, believe me when I say it won't happen again. Also, thanks for the great service. Only three days (not counting Sunday) from the time I ordered till the time I received my knife from AR to GA. Great service. Thanks again for re-enlightening me to A.G. Russell!
David V. Woodstock, Georgia
Aloha from Honolulu, HI. To the nice folks at AG Russell Knives - "Mahalo Nui Loa" (Thank you very much) for your expedient customer and mail service. I ordered a Spyderco Native 5 FRN Lightweight Dark Blue Folder on 09 Jun - Thursday. I received it yesterday (17 Jun - Friday) and am very happy with it! Please take care!
Russell A. Honolulu, Hawaii
Aloha,
I had a great experience with your company. I placed an order a couple of days ago and I received it in a relatively quick time frame. I am satisfied with the knives I ordered. It has been awhile since I ordered knives from your company, but I felt like I was dealing with an old friend and picking up where we left off. I plan on ordering more knives from you in the future. I have learned a lot about knife collecting and knives in general from you and that was very important when I first started out so many years ago.
Dan R. Bountiful, Utah
Thank you for what you do for the knife community.
The Serpentine Stockman is the best knife I have every owned. The Quality of workmanship is the best I have ever seen. You get what you pay for and more, which does not happen anymore.
Mark U. Wichita, Kansas