Shipping Options and Information
U.S. Shipping & Handling
U.S. Delivery Rates
Each order is charged a standard shipping and handling charge.
Shipping & Handling Rates
Standard Shipping (48 States)
Alaska, Hawaii, & U.S. Territories
We have Rush Delivery options on most items at an additional cost. (48 States Only) (See below)
If you are placing your order by fax, mail, or Online and one of your items is on backorder, you will be notified either on the invoice with the other items that shipped, or a post card will be sent to you. If you need an item within a certain time frame please call our Customer Service Department between 8:30am and 5:00pm Central Time Monday through Friday and on Saturday between 9:00am and 1:00pm Central time. 800-255-9034
We do not ship on Weekends or Holidays. (New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day.)
Extra Heavy or oversize products require additional shipping charges. Oversize shipping charges are identified after each product price. These charges are added to the Standard Shipping & Handling rates. These items can only be shipped within the 48 contiguous states. (If Rush Delivery Options are available on the item, you will be charged the actual cost to ship that item. Please contact us if you wish to use these options.)
Rush Delivery Options 48 States only
(This charge will be added to the standard shipping/handling rate.) (No Rush Delivery Options available to Alaska, Hawaii or U. S. Territories)
Expedited service - $15.00 per address - Delivers in 3 to 4 business days*
Express service - $30.00 per address - Delivers in 2 days business days*
If your Rush order requires more than one box, you will be accessed a Rush delivery charge on each box, but only 1 Standard shipping & Handling charge.
Orders, for IN stock items, received by 12pm Noon Central Time will ship the same business day*. If order is placed after 12pm Noon central time, that order will ship out on the following business day*.
*Business days are Monday through Friday
You ship at your own risk. If the order is confiscated by customs, we do not reimburse your purchase. Make sure the item you are purchasing is legal in your country. We do not pay any brokerage, custom fees, or duties.
International Delivery Rates
Shipping charges are charged at actual costs. Shipping & handling rates are charged based upon weight and size.
If the shipping charge is over $50.00, you will be contacted via email for approval of the charge. If you would like to be contacted before any amount is charge please indicated that in comments when placing the order.
We ship by the carrier of our choice. We try to ship the most inexpensive way possible.
International shipments take longer to process. Currently we may take up to 5 business days to process & ship international orders. No orders are processed on Saturday or Sunday or U. S. Holidays.
All payments must be in U.S. funds, collectible at a U.S. Bank. We will return any foreign checks. International money orders are acceptable provided they are in U.S. Dollars.
Orders placed for over $250.00 must establish a payment history by using a Money Order in U. S. Dollars. Once you have established a history we can accept Visa or MasterCard as the form of payment.
Cancellation & Return Policy
If your order has not yet been processed we can cancel the order. Once the order has processed, it cannot be cancelled. Orders are normally processed within 24 hours, but as we are processing all day it could be within hours.
Our guarantee is the best. 100% satisfaction and you decide what that means and for how long.
*Exception is any electronic items, watches and battery operated devices, 90-day guarantee.
On the back of each invoice is a return form. Fill out this form and return it with the item. Your invoice has a Return Shipping Label on it. Place this shipping label on the packaging to return.
Any original packing and inserts must be returned. We suggest you insure the package for your protection.
After receipt of return, your exchanges or replacements will process within 24 to 48 business hours, for IN Stock items.
If you request a credit/refund: You will be credited/refunded with your original method of payment.
Credits will be credited on the card the used for the purchase.
Check or Money order we will send a refund check in the mail.
Credits are usually done within 1 week after receipt of the return.
Refund checks take 1 to 2 weeks after receipt of the return.